Delivery Options
1. Outside Front Door Delivery:
$199 first model and $99 for each additional model delivered together. A delivery team will
unload your studio(s) and other items at a safe place outside your home: such as a front door entry, patio, garage, or other flat,
level surface with no lifting up or down stairs. Moving the studio(s) inside the home and assembly is the responsibility of the
buyer. *see terms below
2. Room of Choice Delivery:
$399 first model and $199 for each additional model delivered together. A delivery team will bring
your studio(s) and accessory items into your room of choice, upstairs or downstairs. The unpackaging, assembly, and removal of
packaging is the responsibility of the buyer. Service provides for up or downstairs carry limited of one flight of stairs totaling 20
steps, with one manageable landing. * see terms below
*Delivery Service Terms: Access may be limited in some areas and may require additional fees. Check delivery availability for your area and final costs with your Koala retailer prior to placing your order. Orders will not be processed until all confirmed, approved, and submitted with a signed Koala Order Form. For Outside Front Door Delivery service, the buyer is responsible to provide a detailed, covered, protected location description to delivery team for studio(s) drop-off. Koala Studios is not responsible for any weather-related damages to studio(s). Any delivery obstacles preventing White Glove Room of Choice delivery will require the studio(s) to be placed in secondary location. Refusal of shipment for delivery obstacles is not optional and additional fees will apply. Buyer inspection and signature are required at the time of delivery indicating the items have been received damage free.
Damaged shipments must be noted and rejected at time of delivery. Any claims for concealed damage must be submitted within 7 days of receipt of shipment when choosing the Outside Front Door Delivery Service and/or White Glove Room of Choice Delivery Service.
