Refund policy
100% EXCHANGE PROGRAM:
NEW & OPEN STOCK – B-Sew Inn will guarantee you 100% of your initial purchase price of MACHINE ONLY, before taxes and exclusive of the extended warranty plans, towards the purchase of any NEW MACHINE in our store. The NEW MACHINE selling price must be greater than the original purchase price. NEW MACHINE must be purchased within SIX (6) MONTHS of original purchase. NEW MACHINE will be sold at manufacturer’s suggested retail price (MSRP). Machines used commercially do not qualify for 100% Exchange Program.
RETURNS for REFUND:
Equipment or unused consumable items may be returned for a full refund for up to seven (7) days from the date of purchase. Merchandise must be in it’s original, undamaged packaging with all components. If original packaging is unavailable or damaged, a 15% restocking fee will apply; additionally the MSRP of missing components will be deducted from the refund. All refunds must be approved by management and processed with the same form of payment originally used. Cash or check transactions are processed at the business office and a check will be mailed to the customer’s home address within 21 business days.
RETURNS for STORE CREDIT:
Equipment or unused consumable items may be returned for a store credit for up to thirty (30) days from the date of purchase under the following conditions: merchandise must be in the original, undamaged package; merchandise must be unused and show no signs of usage; all components/accessories must be included; merchandise must be a current stocked item. Approval by Store Manager may be required for transactions over $500. Merchandise credit will be processed on a B•Sew Inn GIFT CARD.
Exception to the RETURN/EXCHANGE INFORMATION above: Software/hardware, including designs may only be exchanged if defective. Preowned, clearance or closeout items may not be returned unless defective. Pre-Owned machines may not be returned/exchanged unless defective and un-repairable during the 90 day warranty period. Machines used commercially may not be returned/exchanged for any reason. Event Fees and Supplies are not refundable.